The combination of travel services offered to you constitutes a package within the meaning of the consolidated text of Spain’s General Law for the Protection of Consumers and Users and other supplementary laws, approved by Royal Legislative Decree 1/2007 of 16 November.
You will therefore benefit from all EU rights applying to packages. Easy Adventurs, S.L., as the organiser, is fully responsible for the proper performance of the package as a whole.
The organiser has insolvency protection in place to refund payments made and, where transport is included in the package, to ensure your repatriation.
Key rights of the traveller
- Before entering into the contract, you will receive essential information about the trip and standard information on package travel.
- There will always be an organiser responsible for the proper performance of the travel services included in the contract.
- You will be provided with an emergency telephone number or contact details so that you can reach the organiser or travel agent.
- You may transfer the package to another person, subject to reasonable notice and, where applicable, payment of the costs of the transfer.
- The price may only increase in the circumstances permitted by law and in accordance with the contract. It may not increase during the 20 calendar days before the start of the trip. If the increase exceeds 8% of the total price, you may terminate the contract without paying a termination fee.
- You may terminate the contract without paying a termination fee if any essential element is significantly changed, under the conditions provided for by law.
- If the organiser cancels the package before it starts, you are entitled to a refund of your payments and, where legally applicable, compensation.
- You may terminate the contract before the start of the trip by paying an appropriate and justifiable termination fee. In the event of unavoidable and extraordinary circumstances at the destination or in its immediate vicinity that significantly affect the package, you may cancel without a termination fee and obtain a full refund of the payments made for the package.
- If significant elements of the contract cannot be provided after the trip has started, suitable alternative arrangements will be offered at no extra cost where applicable. If the services do not comply with the contract and this affects its performance, you may be entitled to a price reduction or compensation.
- The organiser must provide assistance to travellers who are in difficulty.
- If the organiser becomes insolvent, payments will be refunded and, where transport is included, repatriation will be ensured under the applicable insolvency protection.
Insolvency protection
Protection provider: Markel Insurance SE, Sucursal en España.
For information or enquiries relating to this protection: Paseo de la Castellana 259C, planta 34, Torre de Cristal, 28046 Madrid, Spain; telephone +34 917 886 150; siniestros.spain@markel.com.
This protection covers the organiser’s insolvency. It is separate from travel assistance insurance and any accident or public liability insurance applicable to activities, each of which is subject to its own terms, limits and scope of cover.
You can consult the legislation and full information on travellers’ rights in Royal Legislative Decree 1/2007 of 16 November, Annex II and Articles 153–165 (in Spanish).