Easy Adventurs · Traveller information
This policy explains what happens if you need to cancel a booking, or if Easy Adventurs has to cancel an activity or departure. It summarises the general rules. Before you pay, the relevant trip or activity page and its pre-contract information will set out the conditions that apply to your booking.
The conditions for your specific departure matter. Before you pay, you will be able to keep a copy of the price, services, payment schedule, minimum group size and applicable cancellation conditions. Departure-specific terms may clarify how the rules apply if they are clearly disclosed before booking and respect your mandatory legal rights.
Email info@easyadventurs.com with the name of the person who made the booking, the trip or activity, and the departure date. You can also call us on +34 622 53 98 03. We recommend sending your request by email so that its date and details are recorded.
For a cancellation requested by a traveller, the date we receive your message will be used. We will reply in writing explaining how the conditions for your booking apply and, where relevant, the amount and calculation of any cancellation charge.
The conditions depend on the type of service. Day activities follow the rule set out below. For multi-day departures booked by consumers, including package travel and retreats, we apply the common scale below unless the relevant page clearly discloses a more favourable condition or a justified exception for that product before you book.
You may terminate the contract before the trip starts. Easy Adventurs may charge a cancellation fee only if it is appropriate and justifiable, taking account of how far in advance you cancel, the costs the company saves and any income it may receive by using the services for another purpose.
The scale published on this page is the standard maximum cancellation charge disclosed before booking. It will apply only to the extent that it is appropriate and justifiable for your booking, taking account of the notice given, costs saved and income from alternative use of the services. If a standard cancellation charge does not apply, the amount will be calculated as the trip price minus costs saved and income from alternative use. We will provide the calculation if you ask us to do so.
The deposit forms part of the payments you have made. It is not automatically non-refundable: it will be applied to any valid cancellation charge, and any balance will be refunded where applicable.
If you cannot travel, you may transfer your package travel contract to another person who meets the requirements for that booking. Notify us in writing on a durable medium within a reasonable time and at least seven calendar days before the trip starts.
The person transferring the contract and the person taking it over will be jointly responsible for any outstanding balance and additional costs caused by the transfer. Those costs will be reasonable and no higher than the costs actually incurred; we will tell you what they are and provide a justification. The new traveller must meet the trip requirements, and any changes required by suppliers must be accepted.
The charge is calculated per person and based on the date we receive your written cancellation request. Days are calendar days. If a booking covers more than one traveller, the calculation applies only to the places cancelled.
| Notice before departure | Maximum standard cancellation charge |
|---|---|
| 30 calendar days or more | The deposit shown for that departure |
| 21 to 29 days | 40% of the total price of the cancelled place or places |
| 16 to 20 days | 60% of the total price of the cancelled place or places |
| 8 to 15 days | 70% of the total price of the cancelled place or places |
| 7 calendar days or less | 80% of the total price of the cancelled place or places |
The deposit is not automatically forfeited. The percentages are maximum reference amounts for a standard cancellation charge. For each cancellation, we will charge no more than the lower of: the scale limit, or the charge that is appropriate and justifiable for that booking, calculated by reference to the notice given, costs saved and alternative use of the services. We will deduct amounts recovered from suppliers and amounts resulting from reallocating or reusing the place. We will provide the calculation if you ask us to do so. Any legal right to cancel without a charge takes precedence.
Day activities follow their own rule. Tailor-made proposals for schools, companies, private groups or business customers may have different conditions, which will be set out in the quotation before the booking is accepted.
Published coasteering and hiking activities sold as day activities follow the cancellation condition shown on their activity page: you may cancel up to 24 hours before the activity starts. The specific information shown before you confirm the booking forms part of the conditions for that activity.
At least 24 hours before the activity: you may choose a refund of the amount paid or request a date change, subject to availability.
Less than 24 hours before, late arrival or no-show: the specific conditions disclosed for that booking apply; no automatic refund is provided.
The guide may adapt the route, location or timing when needed to carry out the activity safely. If Easy Adventurs cancels the activity and you do not accept an equivalent alternative or a new date, you may request a refund for the service not provided.
We decide whether an activity can take place by considering the actual sea or ground conditions, official alerts and the group’s characteristics. Rain or wind alone does not automatically mean that an activity will be cancelled. Any more favourable condition shown on a specific activity page will be honoured.
Unless the page discloses a more favourable condition or a justified exception before booking, the common cancellation scale above applies. The booking confirmation will identify the price, deposit and specific rule for that departure.
If a multi-day group departure has a minimum group size, the trip page will state the required number and the deadline for deciding whether it will go ahead. To allow enough time to organise transport and connections, Easy Adventurs makes the following commitment for these departures:
If the minimum is not met, we will notify you of cancellation at least 60 calendar days before departure and refund all payments received. The refund will be made without undue delay and, in any event, within the applicable legal deadline, which for package travel is no more than 14 calendar days.
If a departure is published less than 60 days before it starts, we will accept bookings only if the departure has already been confirmed or Easy Adventurs commits to running it even if the stated minimum is not reached. Once confirmed in writing, we will not cancel solely because the group size later falls.
If we offer a different date, an alternative programme or a departure with different conditions or pricing, you may accept or reject it. We will not replace a refund due to you with a voucher or new date without your agreement.
If Easy Adventurs cancels a service it cannot provide, we will explain the options available under that contract. For a day activity, you may accept an equivalent alternative or a new date, or receive a refund for the amounts relating to the service not provided. You are not required to accept an alternative.
For package travel, Easy Adventurs may cancel without additional compensation only in the cases permitted by law, such as not reaching the minimum within the stated deadline or being unable to perform the contract due to unavoidable and extraordinary circumstances. In other cases, the traveller’s rights to a refund and, where applicable, compensation will apply.
A supplier’s unavailability, an organisational issue or an internal difficulty does not by itself constitute force majeure or automatically remove the traveller’s rights.
For package travel, if unavoidable and extraordinary circumstances at or near the destination significantly affect the performance of the trip or the transport of passengers to the destination, you may terminate the contract before it starts without a cancellation charge and request a full refund of payments made. No additional compensation is due for termination without a charge in this situation.
If circumstances of this kind prevent Easy Adventurs from performing a package travel contract, we may cancel it in accordance with the law. We will notify you without undue delay and refund payments within the legal deadline.
For active tourism, decisions based on weather or safety take account of actual conditions, official alerts, the state of the terrain or sea, and safe alternatives. If Easy Adventurs suspends an activity and cannot offer an alternative you accept, the applicable refund option will apply. If the activity can take place safely and you decide not to take part based on your own assessment, the cancellation conditions for your booking will apply.
The statutory right of withdrawal and cancellation of a booking are different rights. The law provides a 14-day withdrawal period for package travel contracts concluded away from business premises. This period should not be confused with a general right to cancel every online booking free of charge within 14 days. Any more favourable period that Easy Adventurs expressly offers for a specific booking will be honoured.
The information above does not limit any mandatory rights that may apply depending on the booking channel, type of service and specific circumstances.
For package travel, refunds due following cancellation or termination will be made without undue delay and no later than the 14 calendar days set by law. If a valid cancellation charge applies because the traveller cancels, any amount paid above that charge will be refunded. For other services, the booking conditions and applicable legal deadlines will apply.
Travel assistance insurance and cancellation insurance are different types of cover. Cancellation insurance is not included unless the activity or trip page expressly says so. If offered as an option, its purchase, covered reasons, exclusions and deadlines are governed by the insurer’s policy. Insurance does not replace Easy Adventurs’ obligations or change the cancellation rights set out in the contract and the law.
Contact us and we will explain the specific conditions for your departure before you pay.
Easy Adventurs, S.L.
Carrer de Sant Dídac, 9, ground floor, 46900 Torrent, Valencia, Spain
info@easyadventurs.com · +34 622 53 98 03
See also the general Terms and Conditions and the consolidated Spanish consumer and package travel legislation.